Member Service

MCU’s Automated Service -
Touch Tone Teller

Here’s how MCU’s Automated Service -
Touch Tone Teller works:

  • Call from any phone: Five boroughs/Long Island 212-693-4900 or Outside Five Boroughs/Long Island 800-323-6713
  • After it greets you, MCU’s Automated Service - Touch Tone Teller will ask you to enter your account number, followed by the # sign. (Do not enter the two digit account ID.)
  • In your first call, you will need to enter your Date of Birth, Social Security Number and a four digit PIN of your choice. You are now in the system.
  • When you use MCU's Automated Service - Touch Tone Teller in the future, you will enter only your account number, PIN and last four digits of your Social Security Number

You can navigate MCU’s Automated Service - Touch Tone Teller via two different modes. Menu mode lets you respond to prompts to get your account information. Expert mode lets you enter service codes and could save you some time. The system automatically starts in menu mode. Follow the instructions below to change to Expert Mode.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Menu Code
Savings and Checking balance Information
Savings Balance 10
Checking Balance 11
All Account Balances(Open Entity List) 12
Checking Information
Recently Cleared Checks 20
Specific Check Number Inquiry 21
Check Stop Payment 22
ATM and Debit Card Information
Recent Check Card Purchases 30
Recent ATM Transactions 31
Pending Card Transactions 32
Report Card Lost or Stolen 33
Account Deposit Information
Last Deposit Savings 40
Last Deposit Checking 41
Transfers
Checking to Savings 50
Savings to Checking 51
Savings to Loan 52
Checking to Loan 53
Member to Member 54
Check Withdrawal
Check Withdrawal From Savings 60
Check Withdrawal From Checking 61
Loan Information
Loan Balance 70
Available Credit Card Balance 71
Available Overdraft Balance 72
Make a Loan Or Credit Card Payment 73
Payment Inquiry 74
Loan Application Status 75
Mortgage Inquiry 76
Other Options
Switch to Menu Mode 2
Change Audio PIN 3
Change System Alerts 4
ATM Locator 5
Year to Date
Dividends Earned(Share Accounts) 6
Interest Paid on Loan 7
personalloan
personalloan
Loans APR
Auto Loan 1.45%
Personal Loan 7.90%
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Mortgages APR
30 Year Fixed 4.393%
HELOC 3.25%
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Savings Rates APY*
IRA 18-Month Variable 0.50%
CD 36-Month 0.95%
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*Annual Percentage Yield Visit our Rates page for more information